Installation Problems - Please Help!

[RelaxinFan]

Alright, so here is the deal.

I recently installed the game and then I got to the BattleCommo screen and then the the installation froze.

Now, I completed deleted the game and all of it's files and tried to reinstall, but when I reinstalled, it got to the first installation screen where it has the logo and the small loading window to the bottom right hand corner of the screen. But after that point, it stops.

Now, when I go to Add/Remove programs to remove the 7mb of an install that it put on my pc, it comes up with this error and I do not know how to fix it. I removed the PGUID just for safety purposes and replaced them with "x".


>SetupDLL\SetupDLL.cpp (469)
pAPP:Battlefield 2(TM) Demo
PVENDOR: DICE
PGUID: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
$10.50.0.125
@Windows XP Service Pack 2 (2600) IE 6.0.2900.2180


Then, this message is followed by a screen that states,


Setup has experienced an error,

Please do the following,
- Close any running programs
- Clear your temporary folder
- Check your internet connection (internet based setups)

Then close the setup and try again.


If someone could please help with this, I'd really appreciate it. I enjoy the Battlefield series and I'd like to continue playing it with Battlefield 2. Thanks.

[RelaxinFan]

Just bumping up this thread. I still haven't got this fixed yet. :shakehead

[BlledGreen]

I have been experiencing this same issue, but without the corresponding error messages. It started with an issue mentioned in another thread (inability to connect to any servers without an error message), so I uninstalled the game. Or at least tried to uninstall the game. I couldn't remove it using Add/Delete Programs or the BF 2 uninstall command! I finally manually deleted all BF 2 files from my hard drive. The BF 2 program still remains in my Add/Delete Programs list! And now when I attempt to reinstall the BF 2 demo, it appears to start the installation process with the small BF 2 logo window opening then it closes and stops the reinstall without any error notice. I'm not sure what to do. I defragged my hard drive and cleaned my registry, but nothing seems to work. Please help! I'm worried this situation will harm my ability to play the full BF 2 version when it is released next week!

[Centrelink]

bump

does anyone have a fox for this as I'm having the same problem I uninstalled the demo now I can't reinstall it :mad:

[BlledGreen]

Here's a link to the fix, generously provided by -[DW]-cLaWz! Pay special attention to the sixth post down where he tells you to how to "Show Hidden Files", otherwise you would be able to see the InstallShield folder you need to delete. I performed this fix and now my BF2 demo works like a charm!

http://forums.totalbf2.com/showthread.php?t=7160

[Centrelink]

Here's a link to the fix, generously provided by -[DW]-cLaWz! Pay special attention to the sixth post down where he tells you to how to "Show Hidden Files", otherwise you would be able to see the InstallShield folder you need to delete. I performed this fix and now my BF2 demo works like a charm!

http://forums.totalbf2.com/showthread.php?t=7160

thanks dude that works a charm

[ardentred]

I had this problem, trawlled the net no real answers, tried the
"rename or delete the installsheild folder" and
"edit registry reboot in safe mode"
but nothing worked but then I created a new admin user log on and installed from there wilth no problems!!

[smcdowell001]

I recently stumbled across this thread in hopes of not starting an additional thread. I have the above mentioned problems on the install. The second disc of the BF2 set seems to not continue where the first left off. When I attempt to remove the installed portion of the game from the control panel I get the same message that "RelaxinFan" has incurred at the control panel removal screen. I would like to see what the link here has to say but the post or thread seems to no longer exist http://forums.totalbf2.com/showthread.php?t=7160 . I bought the game today, 1/28/07 and I had until today been using the demo with no problems at all. I have machine that has no discernable hardware problems other than it is a dell. I have double the recommended hardware required and since the demo was flawlessly smooth I can only hope that it is the actual game. Could someone please shed some additional light on this issue? My email address is smcdowell001@neo.rr.com, I will return here also to check for responses. Thank you all in advance.


Steve

[|CBW|Simon]

Try this guide to manually completely uninstall BF2 and then try again.

EA GUIDE (http://support.ea.com/cgi-bin/ea.cfg/php/enduser/std_adp.php?p_faqid=8986&p_created=1119312427&p_sid=rW5_ITsi&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX 3Jvd19jbnQ9MTgmcF9wcm9kcz03LDEzODgmcF9jYXRzPTU2Niw 3MTkmcF9wdj0yLjEzODgmcF9jdj0yLjcxOSZwX3BhZ2U9MQ**&p_li=&p_topview=1)

[smcdowell001]

|CBW|Simon,

I did as you instructed and the install failed again. I did not include some information last time about my machine so I will do so now. I have included the DxDiag that EA asked for today to see what you might be able to glean out: Kinda Long Sorry! Thank you again for your help! Oh yeah this isn't the whole DxDiag but I figure this should be enough.

Steve

------------------
System Information
------------------
Time of this report: 1/29/2007, 17:20:28
Machine name: BEAST
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Language: English (Regional Setting: English)
System Manufacturer: Dell Computer Corporation
System Model: Dimension 3000
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A02
Processor: Intel(R) Celeron(R) CPU 2.40GHz
Memory: 1526MB RAM
Page File: 220MB used, 1927MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce 6200
Manufacturer: NVIDIA
Chip type: GeForce 6200
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0221&SUBSYS_00000000&REV_A1
Display Memory: 256.0 MB
Current Mode: 1024 x 768 (32 bit) (75Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: nv4_disp.dll
Driver Version: 6.14.0010.7801 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 8/2/2005 16:35:00, 3908864 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: nv4_mini.sys
Mini VDD Date: 8/2/2005 16:35:00, 3198560 bytes
Device Identifier: {D7B71E3E-4161-11CF-C97D-0A2000C2CB35}
Vendor ID: 0x10DE
Device ID: 0x0221
SubSys ID: 0x00000000
Revision ID: 0x00A1
Revision ID: 0x00A1
Video Accel: ModeMPEG2_A ModeMPEG2_B ModeMPEG2_C ModeMPEG2_D ModeWMV9_B ModeWMV9_A
Deinterlace Caps: {212DC724-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{212DC724-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{212DC724-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{212DC724-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

-------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Hid
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x413C, 0x5109
FF Driver: n/a

Poll w/ Interrupt: No
Registry: OK

[|CBW|Simon]

If your open to try to eliminate some small variables that may not be the issue, the usual suspects are:

Drivers: Update the vid and the sound card drivers. Use the most recent downloads you can find from the manufacturers website. You are probably using the integrated sound card meaning check the DELL site for updates too.

CD: Make sure the disks are clean.

Virus Detectors: Turn them all off.

Spyware Adware: Scan for it

Defrag: Hey, why not.

I know this may not be much help. Between those paultry suggestions and the link to EA's suggestions on failure to install issues
EA SUGGESTIONS CLICK HERE (http://support.ea.com/cgi-bin/ea.cfg/php/enduser/std_adp.php?p_faqid=8710&p_created=1107541567&p_sid=U*Ew4Zsi&p_lva=8986&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX 3Jvd19jbnQ9MTgmcF9wcm9kcz03LDEzODgmcF9jYXRzPTU2Niw 3MTkmcF9wdj0yLjEzODgmcF9jdj0yLjcxOSZwX3BhZ2U9MQ**&p_li=&p_topview=1)

I hope this helps,

Simon